1)     Liability Policy:

v  Trusted Walkers and its employees agree to provide services stated in this contract in a reliable and trustworthy manner.  In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Trusted Walkers or its employees, unless arising from gross negligence on the part of Trusted Walkers.

v  Trusted Walkers cannot be held responsible for pets that cause damage to furniture, carpet, flooring/woodwork, walls, etc. while walker is not present. 

v  Trusted Walkers cannot be responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.

v  Trusted Walkers cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.

v  Trusted Walkers or its employees shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed the walker to allow outside while walker is not present.  This includes pets with doggie doors and outdoor pets.

v  The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on the rabies vaccination.  Client agrees to reimburse Trusted Walkers for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).

v  Trusted Walkers does not accept aggressive animals.  Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc) if client’s pet should bite another person or animal.

v  Trusted Walkers will not walk unruly or untrained dogs or dogs that choke themselves on their leash.  All pets must be walked on a leash, no exceptions.

v  Trusted Walkers does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services.  Any veterinary/medical concerns will be referred to a veterinarian.

v  Trusted Walkers will not be responsible for any keys the client has asked to be mailed.

v  Client is responsible for making arrangements for snow removal.  Visits may not be made in snow covered driveways and/or walkways because of safety concerns.

 

2)     Cancellation Policy:  Cancellations must be received within 24 hours of scheduled visit in order to be credited for the daily walk fee.  Trusted Walkers reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

 

3)     Business Hours:  Business and visiting hours fall between the hours of 8 a.m. and 5 p.m. and services are usually completed during this time unless we are behind schedule.  Trusted Walkers will not accept time specific calls as we can not guarantee specific times accurately.  A two hour window is acceptable.

 

4)     Bad Check Policy:  A $30 fee is assessed on all returned checks.  All fees are due promptly and must be paid via cash or money order only.

 

5)     Emergencies: 

v  Client agrees to authorize Trusted Walkers to handle any emergencies that may arise.  Trusted Walkers will make every effort to contact client.  In the event client cannot be contacted, client authorizes Trusted Walkers to use their best judgment and to be available at an hourly rate of $30 to oversee the circumstances.

v  Trusted Walkers requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster.  It is best your emergency contact is a neighbor so they can reach your home. Trusted Walkers is not responsible for pets in these circumstances. 

 

6) Payment Arrangement:  Payment is expected before services are rendered.  In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied.